Disconnected Systems and Workflow Inefficiencies
HCP’s current system, along with third-party tools like Pulse8, created a fragmented user experience for clients. With limited integration, users are forced to navigate multiple platforms to identify gaps in patient care. This lack of seamless connectivity hampers workflow efficiency and increases the manual effort required for data management.
Transitioning from Legacy Systems to the Cloud
This was done by creating a modern, custom web application that will serve as the foundation for HealthCare Partners’ cloud-based solutions. The web portal will enhance gap closure rates while minimizing disruption to providers. By streamlining efforts across documentation, coding, and quality, the platform will eliminate repetitive and unnecessary information requests, allowing providers and their staff to work more efficiently. I led a series of discovery activities, including persona development, journey mapping, and prototyping to achieve the desired outcome.
HCP User Flow – New User (Portal Admin-side)
Designing for Scalable, Seamless User Experiences
The MVP solution currently integrates with the Pulse8 platform for healthcare analytics, but as the HCP product matures, I’m focused on designing a more cohesive user experience. By phasing out third-party tools, I’m creating a unified, intuitive platform that simplifies workflows and reduces friction for users. I’m also building proprietary technology that will scale with HCP’s needs, ensuring a seamless, cloud-powered experience that improves usability and enhances overall efficiency.
Low Fidality Wireframes
Streamlining Gap Closure through UX Design
I’ve developed a customized web application for HealthCare Partners that enhances the user experience for both physicians and healthcare consumers, streamlining workflows and improving population health management. As a result, the platform has successfully onboarded a higher number of physicians and patients, contributing to a 20% increase in revenue. I will continue to collaborate closely with HealthCare Partners to refine and expand the suite of tools, ensuring they remain intuitive, efficient, and impactful in meeting the evolving needs of healthcare providers and patients.
High Fidelity Layouts
